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General terms and conditions B2B

PETIT BONBON BV • Noordlaan 138, 9200 Dendermonde, Belgium • VAT: BE 0718.718.728 • • BE79 0689 3291 7533 (Belfius)

Article 1: Application

Every order constitutes acceptance by the buyer of our general terms and conditions, which form an integral part of the agreement, to the exclusion of all other general or special terms and conditions emanating from the buyer, unless expressly stated otherwise in writing.

Article 2: Quotations and acceptance of the order

All our quotes are without obligation. We are only bound by an order after we have confirmed it in writing or after we have started execution. The information regarding the products and pricing, as well as the detailed ordering information, has been prepared and communicated subject to change and correction.

Article 3: Payment

Payment is made directly via the webshop or via bank transfer. Any inaccuracies in the invoicing must be reported immediately by the customer to Petit Bonbon (Petit Bonbon BV) so that we can correct the amount. Orders will only be shipped once we have received payment (or proof of payment).

If payment is made on invoice, a deposit of 30% will be requested before delivery. The remainder (ie 70%) will be paid within 30 days after shipment of the order.

Article 4: Delivery

Products are only delivered to the countries for which the website allows delivery. The delivery of products will, as far as possible, take place within the time specified in the individual order confirmation. Incorrect delivery addresses provided are the responsibility of the buyer and may result in additional costs. Unless otherwise stated, the prices do not include the transport and delivery of the goods to the buyer. The costs of transport and delivery are stated separately. The stated delivery times are not binding, but are merely given as an indication. No delay in delivery can give rise to termination of the purchase or payment of damages in favor of the buyer, except in the case of intentional delay. We have the right to make partial deliveries. In the event of non-delivery of the goods, any sums paid by the buyer will be refunded without interest or other compensation.

Article 5: Price

All purchase prices stated on the order lists are always exclusive of VAT, delivery costs and taxes. The delivery costs are EUR 10 (excl. VAT) up to an order amount of EUR 400 (excl. VAT). From EUR 400, delivery is free. The final total cost is in Euro. The price statement applies exclusively to the items as described in writing. Petit Bonbon (Petit Bonbon BV) reserves the right to change certain prices, including delivery costs, at any time for whatever reason, but there is a commitment to effectively apply the published prices at the time of purchase by the user. to fit.


The margins for the trader depend on the order amount. Minimum purchase is 450 EURO (excluding VAT) for a first order. Smaller orders (under 600 EUR) will have smaller margins: coefficient 2.2. If an order is placed for at least EUR 600, a discount will be provided, so that the cost price per ordered pair of earrings is reduced and the margin is increased: coefficient 2.4. For larger orders from EUR 900, the coefficient of purchase price compared to sales price is 2.5.

Coefficient Order amount (excl. VAT) Average number of earrings
2.2 under 600 EUR
2.4 600 EUR to 900 EUR ± 25 pairs of earrings
2.5 from 900 EUR ± 36 pairs of earrings

Article 6: Retention of title

The delivered goods remain our property until full payment of the price, including all costs and charges, late payment interest and compensation. In the event of non-payment, we reserve the right to take back the goods, automatically and at the buyer's expense.

Article 7: Sanctions for non-payment

Without prejudice to the exercise of other rights available to Petit Bonbon (Petit Bonbon BV), in the event of non-payment or late payment, the customer is legally liable to pay interest of 10% per year on the unpaid amount from the date of the breach of contract and without notice. amount. In addition, the customer is legally liable and without notice to pay a lump sum compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice. Without prejudice to the foregoing, Petit Bonbon (Petit Bonbon BV) reserves the right to take back items that have not been (fully) paid for.

Article 8: Complaints

Any visible damage and/or qualitative shortcoming of an item or other shortcoming in delivery must be reported immediately after receipt of the goods, under penalty of forfeiture of all rights, by email to

Article 9: Warranty and returns

To invoke the warranty, the customer must be able to present the order confirmation or receipt and proof of payment. For items purchased online and delivered to the customer at the address indicated by him, the customer must contact us in advance by email at, after which the customer must return the item at his expense. to Petit Bonbon (Petit Bonbon BV). He has the option to exchange the items or have them repaired through the workshop. The repair of an item does not give any right to a refund. Any defect must be reported within 14 days of discovery. Afterwards, any right to free repair or replacement expires. The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, abnormal or incorrect use, use of the item contrary to the purpose for which it was designed, adjustments or changes to the article, rough use, poor maintenance or normal wear and tear. It also does not apply to articles with a shorter lifespan or wear and tear articles. The warranty is not transferable.

Article 10: Withdrawal period

The provisions of this article only apply to customers who purchase items on the website: the consumer has the right to inform Petit Bonbon (Petit Bonbon BV) that he renounces the purchase, without payment of a fine and without stating a reason within the 14 days from the day following the delivery of the product. Customers who wish to exercise the right of renunciation must return the goods to Petit Bonbon (Petit Bonbon BV) at their expense within 14 days from the day following delivery. Only items that are in their original condition, unused, undamaged, with all labels and in the original packaging, can be returned. Under no circumstances will they be taken back: used, soiled, damaged or incomplete items, items made to measure for the customer or items that have been worn. Petit Bonbon items purchased online will not be refunded through stores or other channels.

The seller undertakes to refund the purchase price of the product paid by the buyer (excluding shipping costs) within 30 days of receipt of the product to a bank account number determined by the buyer. In the event of incorrect return in accordance with the foregoing, the seller will not be obliged to pay any amount and the product remains the property of the buyer. It can then be collected from the seller within 14 days or, at the buyer's express request, it can be returned to the buyer at his expense. The risk of returning the product as well as the costs for returning are borne exclusively by the buyer.

Article 11: Affect of validity - non-renunciation

If any provision of these terms and conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions. Failure at any time by Petit Bonbon (Petit Bonbon BV) to enforce any of the rights listed in these terms and conditions, or to exercise any right thereof, will never be seen as a waiver of such provision and will never affect the validity of these rights.

Article 12: Customer Service

Customer service can be reached by email at or by post at the following address: Noordlaan 138, 9200 Dendermonde, Belgium.

Article 13: Shipping costs and term

Orders will be shipped as soon as payment has been received. Deliveries in Belgium will take on average 1 to 5 working days for items that are in stock. Items that are custom-made have a longer delivery time. The website indicates that the delivery time of other items must be longer than 1 to 5 working days (if not, the customer will be notified). International deliveries depend on the destination country. Shipping is done via Bpost, DHL or PostNL. The tracking code will be provided after shipment. Shipping costs are FREE for orders over 400 EUR WITHIN BELGIUM AND THE NETHERLANDS.

Article 14: Points of sale per region

One sales point per +/_ 15,000 inhabitants: this means that in smaller municipalities only 1 sales point is possible, but in larger cities such as Antwerp, Brussels, Ghent, etc. multiple sales points are possible per region.

Article 15: Changes to conditions

These conditions are supplemented by other conditions that are explicitly referred to and the general terms and conditions of sale of Petit Bonbon (Petit Bonbon BV). In the event of any contradiction, these terms and conditions shall prevail. Petit Bonbon (Petit Bonbon BV) may change these conditions at any time without further notice. Any purchase after the change constitutes acceptance by the customer of these new conditions.

Article 16: Evidence

The customer accepts that electronic communications and backup can serve as evidence.

Article 17: Applicable law - competent court

Belgian law applies, with the exception of the provisions of private international law on applicable law and of the Rome I Regulation on international sales contracts for movable property. These general terms and conditions do not apply to purchases through channels other than those placed at