Return
Not completely satisfied with your purchase? Then you have the right to return your package within 14 days from the day of receipt in a simple way.
Returning Items
- Register your return via the return portal and – after approval – send your return well protected in the original (properly sealed) packaging including your name and order number (e.g. 12PB-3456). Return shipping costs are at your own expense. We recommend using track & trace so that if something goes wrong, you can dispute it with the courier you used.
- Return address: Petit Bonbon, Noordlaan 138, 9200 Dendermonde, Belgium
- You will receive your refund as soon as possible on the account used to pay for your order.
Exchanges
All returned items will be refunded after inspection. If you would like to exchange for another item, please place a new order.
Final Order Amount and Return Window
If your original order qualified for free shipping (from €100), but your final order amount falls below this threshold after a return, the original shipping costs will still be charged and deducted from your refund. This also applies if you return your entire order.
An order can be returned within 14 days from the day of receipt.
For returns that are sent between 14 and 21 days from the day of receipt, a restocking fee of 10% of the returned items will be charged. Returns sent later than 21 days after delivery will not be accepted and cannot be refunded. If you still want your items back, shipping costs are at your own expense.
If your order included a discount or free gift based on a minimum spend or quantity, this will be taken into account in the refund. If your return causes you to no longer meet the conditions for the discount or gift, it may be voided and deducted from your refund.
Clip-On Earrings
Clip-on earrings are made to order and therefore cannot be returned.
Exceptions
We hope you understand that, due to their nature or damage, some goods cannot be returned:
- Worn, stained, smoked-in, washed, damaged, or repaired items
- Items that have been personalized or custom-made cannot be returned, including clip-on earrings
- Items that, due to their nature, cannot be returned
For sale or outlet items, we can only provide store credit.
Incomplete Address
If your package is returned to us because your address was incomplete or the shipment was refused, the return costs (€9.50) will be charged to you. Please make sure to enter the shipping address correctly and completely.