Frequently Asked Questions

All earrings are packaged in a pouch with the Petit Bonbon logo. For orders over €75, you will receive a complimentary gift box. This is also the best way to store your earrings: individually packaged and away from light, air, and moisture, to prevent them from rubbing against other jewellery. Each pair includes extra earring backs.

Our earrings are handmade with quality materials: semi-precious stones or resin, with nickel-free posts that are gold-plated or silver-plated (a thin layer of gold or silver). For each product, the material of both the jewel and the earring post is indicated.

Semi-precious stones and pearls are natural products: small variations and imperfections are part of their nature and are not flaws, but rather a characteristic of a natural product. Resin is very light, comes in many colours, and is virtually identical per piece.

All our jewelry is nickel-free. Each product specifies the material the stud is made of. Disinfect your jewelry before wearing it for the first time, to avoid reactions to dirt.

Yes. Each pair is handcrafted in our workshop in Dendermonde, which may result in slight variations, making every pair unique.

Yes. Every pair of earrings comes with extra ear stoppers as standard.

What’s heavy for one person might not be for another, which is why we’ve indicated the weight of each product. This way, you can decide what works for you. We consciously choose lightweight materials so that even larger statement earrings remain comfortable to wear all day long.

We try to represent the colors as true to life as possible. Due to differences between monitors, colors may vary slightly. You are also always welcome by appointment at the studio to view and try on the earrings.

Our earrings are made with quality materials. To keep them beautiful for as long as possible, it is best to avoid contact with water, perfume, sunscreen, and other cosmetic products. Store them dry and separately when not wearing them. Wear and tear is normal after frequent use.

Orders are sent well-packaged and you will receive a tracking code by email to track your parcel. Most boxes fit into a standard letterbox, except for gift-wrapped items, an order of at least 3 pairs of earrings, or a jewellery stand.

Yes. Immediately after placing your order, you will receive a confirmation by email. Please also check your spam folder if you do not find it. As soon as your package has been shipped, you will also receive a track & trace code via email. As these are automatically generated emails, they may sometimes end up in your spam folder.

Usually, yes. Earrings come in a cardboard box with bubble wrap that fits through a standard letterbox, so your package can be delivered even if you're not home. If you opt for gift wrapping, the package will not fit through the letterbox.

Shipping costs are calculated during checkout. Belgium & The Netherlands: free from €100. Europe: free from €150. Worldwide: free from €275. Pick-up in Dendermonde is always free (by appointment).

We ship twice a week via bpost. Usually, you will receive your package within 1 to 3 business days after dispatch. Sometimes a package is delayed during the courier's sorting process — unfortunately, we have no control over that. If your package has not been delivered 7 business days after the tracking code, please contact us. More about shipping.

Orders are collected here twice a week. After dispatch, it may take a few hours for tracking to become active. If you still don't see an update after 24 hours, please feel free to contact us.

Yes. During checkout, choose to pick up in Dendermonde. You will receive an email once your order is ready, and you can make an appointment via WhatsApp or email. Pick-up is possible on weekdays. Address: Noordlaan 138, 9200 Dendermonde.

Because orders are processed quickly, we cannot guarantee changes or cancellations. Please contact us as soon as possible; if your order has not yet been processed, we will be happy to see what is possible.

No, the shipping method cannot be changed after you have placed your order. Therefore, please double-check your choice (e.g., collection point or home delivery) before checking out.

If you contact us immediately and your order has not yet been processed, we will try to ship multiple orders together. However, we cannot guarantee this.

If you chose shipping with tracking and your package has not been delivered after 7 business days, please email us — we will investigate it with the courier. Unfortunately, we cannot do that with standard shipping without tracking. Petit Bonbon is not responsible for loss, theft or delays caused by the courier.

If you would like your order to be shipped at a later date, for example because you are going on a trip, please indicate this in the 'remarks' section of your shopping cart. We will then take into account the date on which the package can be sent.

When a package is not collected in time and is returned to us, we will charge for both the return costs (€9.50) and a new shipment. Please ensure you collect your package promptly.

If your parcel is returned because the address was incomplete or incorrect, you will be charged for the return costs (€9.50). Please check your shipping address carefully when ordering.

Yes, you have 14 days after receipt to return. Items must be unworn and in their original, properly sealed packaging. Clip-on earrings and custom-made items cannot be returned. All information on our returns page.

A restocking fee of 10% of the order amount will be charged if the return arrives at our studio between 14 and 21 days. Returns received after 21 days will be refused. Do you wish to receive this package again? Then the shipping costs will be at your expense.

Register your return via your customer account. After registration, send your package back to our studio, including your name and order number. You are responsible for arranging the return shipment yourself (preferably with track & trace).

Returned items will be refunded after inspection. Do you want a different model? Then place a new order — that way you're sure your favourite is still in stock.

After receiving and checking your return, we will refund the money to the same payment method you used. Please allow a few working days. Return costs and original shipping costs will not be refunded. If you paid with a gift voucher, we will reload the amount onto your gift voucher.

A restocking fee of 10% of the order amount will be charged if the return arrives at our workshop between 14 and 21 days after delivery. Returns that arrive after 21 days will be refused. If you wish to receive this package again, the shipping costs will be at your expense.

Yes. Sale and outlet items can be returned within the applicable return period, provided they are unworn and in their original packaging. For these items, we do not provide a refund, but you will receive store credit equal to the value of the returned amount. This way, you can choose another pair at a later time.

You may inspect the earrings as you would in a store. For hygienic reasons, worn earrings cannot be returned.

Within 5 days of receipt, send a photo of the packaging and the jewel to mail.petit.bonbon@gmail.com. We will then, as far as possible and depending on the availability of materials, ensure that it is repaired or resolved.

A warranty of 8 months applies to manufacturing and material defects. If a stone comes loose or a clasp breaks within this period due to no misuse, we will repair it free of charge. After that, we charge €15 (excluding shipping costs). Normal wear and tear, damage due to accidents, loss or theft are not covered by the warranty.

Normal wear and tear, discoloration due to contact with perfume or water, misuse, loss, and accidental damage are not covered by the warranty.

Register your repair via our repair page, or email a photo of your earrings with your order number. The repair cost is €15 (excl. shipping costs). If you bring it to the studio yourself, you won't pay any shipping costs.

Oh no! If the earrings are still in stock, you can buy a single earring at half the price of a pair. Please send us an email to arrange this.

Yes, everything that is in stock online can be viewed in the studio (excluding pre-orders) but only by appointment during weekdays. This way we can take enough time to help you personally.

No, the studio does not have fixed opening hours. You can only visit to view earrings in person by appointment via email, on weekdays between 8:30 AM and 5:00 PM.

Noordlaan 138, 9200 Dendermonde, Belgium — to be visited by appointment.

That depends on the materials and the design. A variation on an existing design usually costs the same; something unique is typically between €80 and €175 per pair. Make an appointment or request more info.

Bancontact, Belfius, iDEAL, ING, KBC/CBC, Maestro, Mastercard, Visa, PayPal, Apple Pay, Google Pay, and bank transfer.

From €75, you'll receive a free gift box. You can also have your earrings gift-wrapped via the shopping cart. If you want your package delivered directly to the recipient, please specify a different delivery address during checkout.

No invoice or price information is ever included in the package.

Yes. A Petit Bonbon gift voucher is always a safe choice — then the lucky recipient can choose her favourite herself. You can find them in the shop and they are delivered immediately by email.

Gift vouchers are valid for 1 year.

Yes, multiple gift vouchers can be used for one order.

Avoid contact with perfume, deodorant and hairspray, and polish them with a soft cloth. Store them separately and dry. Read all our care tips.

Great! Apply for a B2B account via our become a retailer page. As a registered retailer, you'll gain access to the B2B portal with wholesale prices.