Privacy and Cookie Policy

Petit Bonbon respects your privacy and handles personal data with care. In this privacy and cookie policy, we explain which data we collect, why we do so, how long we keep it, and what your rights are.

1. Who is responsible for processing your data?

Petit Bonbon
Noordlaan 138 • 9200 Dendermonde • Belgium
VAT BE 0718.718.728
Email: mail.petit.bonbon@gmail.com

2. Which personal data do we process?

Depending on how you use our website, we may process the following data:

Identification and contact details: name, email address, phone number (if provided).
Shipping and billing details: address information.
Order and payment details: order history, selected payment method (payment data is processed by the payment provider; we usually only receive confirmation/status).
Account details (if you create an account): login and profile data.
Communication: emails you send us and our replies.
Website and cookie data: IP address, device/browser data, visited pages and (where applicable) cookie preferences.

3. Why do we use your data? (purposes & legal basis)

We only process personal data when there is a valid legal basis:

3.1 Performance of a contract

Processing, confirming and delivering your order.
Keeping you informed about your order status (e.g. shipping and tracking).
Providing customer service related to your purchase.

3.2 Legal obligation

Compliance with accounting and tax obligations.

3.3 Legitimate interest

Securing the website and preventing fraud or abuse.
Analysing and improving the website’s performance.
Limited customer communication necessary for our services.

3.4 Consent (where required)

Sending newsletters or marketing emails (if you subscribe). You can unsubscribe at any time via the link in the email.
Non-essential cookies (e.g. marketing or extended analytics), depending on your cookie preferences.

4. With whom do we share your data?

We never sell your personal data. We only share data when necessary to provide our services, for example with:

E-commerce platform / hosting provider.
Payment service providers.
Shipping partners / carriers.
IT and support services.

We ensure that our processors provide adequate safeguards for your data.

5. Data retention

We do not keep personal data longer than necessary:

Order and invoice data: as long as legally required.
Account data: as long as the account is active or until deletion is requested (where legally possible).
Customer service communication: as long as needed for proper handling and follow-up.
Cookie and analytics data: according to the applicable cookie retention periods.

6. Your rights

You have the following rights under GDPR:

Right of access.
Right to rectification.
Right to erasure.
Right to restriction of processing.
Right to object.
Right to data portability.
Right to withdraw consent at any time.

You can exercise your rights by emailing mail.petit.bonbon@gmail.com.

7. Complaints

If you have concerns about how we handle your data, please contact us by email. You also have the right to lodge a complaint with the Belgian Data Protection Authority.

8. Cookies

Cookies are small files placed on your device to ensure the website functions properly and, depending on your preferences, to analyse usage or support marketing.

8.1 Essential cookies

These cookies are necessary for the proper functioning of the webshop and cannot be disabled.

8.2 Analytical and marketing cookies (optional)

These cookies are only placed with your consent and help us analyse website usage or display personalised content.

8.3 Managing cookies

You can manage cookies through your browser settings. Disabling cookies may affect the functionality of the webshop.

9. Changes

We may update this privacy and cookie policy from time to time. The most recent version is always available on this page.

Questions? Contact us at mail.petit.bonbon@gmail.com.