Earring repair
Sometimes it can happen that a purchased pair of earrings breaks. A stone has fallen out of the holder, a clasp has broken off, etc. This will be repaired free of charge for jewelery purchased less than 10 months ago (warranty period). For jewelry purchased more than 10 months ago, a small repair fee will be charged (excl. shipping costs).
Jewelry is not immune to normal wear and tear, activity or damage. There is no warranty for damage resulting from damage, normal wear and tear, loss of the product or part, or theft.
- Choose the type of repair
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Go to checkout and choose 'collection' or 'shipping' and complete the payment. Shipping costs are always at your own expense. You can also bring or pick up your repair at the workshop and then you will not pay any shipping costs.
- Send the earrings as a pair to the studio (well packaged, so that there is no additional damage during transport!) - 📍Petit Bonbon, Noordlaan 138, 9200 Dendermonde - suppose a stone is missing, then it is best to send the earrings as a pair on, and not 1 piece, so I can ensure that there is no color difference between the stones in the ear stud. Since stones are sometimes produced in different batches, there may be minor color differences.
- If the earrings are still under warranty, please include receipt, proof of purchase or order number
- The earrings will be repaired and returned to you as quickly as possible or an appointment will be made for collection at the studio
About Petit Bonbon
Take your style to the next level with our beautiful hand-designed and made statement earrings. Carefully crafted with an eye for detail and using only quality materials, these earrings are a stunning addition to any wardrobe.
Our vibrant and colorful designs are perfect for adding a touch of excitement to your party ensemble. Whether you're going out on the town or attending a special occasion, your earrings won't go unnoticed.
Petit Bonbon's versatile earrings work just as well when upgrading your casual outfits. Refine your everyday look with an explosion of color and a touch of elegance.
Discover the perfect balance between style, quality and versatility with our handcrafted statement earrings. Your next fashion statement is just an accessory away.
Discover beautiful statement earrings, meticulously handcrafted in Belgium by Petit Bonbon. Elevate your style with our unique designs, where Belgian craftsmanship and creativity come together. Explore our collection and decorate yourself with a touch of Belgian elegance.
Dispatch
Belgium Netherlands
| SHIPPING METHOD | PRICE | DELIVERY TIME |
| Free pick up in Dendermonde (by appointment) | for free | by appointment by e-mail or whatsapp |
| Standard shipping (without tracking) | €3,95 | 2-5 working days after receiving payment |
| Shipping with tracking | €6,95 | 1-3 working days after receiving payment |
| Free shipping from €90 | for free | 1-3 working days after receiving payment |
Standard shipping means that we send your package by regular mail and that no tracking code is provided. On average it takes 2-5 working days before you receive your package, but it can also take a lot longer. Choosing standard shipping (without tracking) is at your own risk. If something goes wrong (your package is lost or it is not delivered), we cannot intervene if you have opted for standard shipping, because the package cannot be traced. Petit Bonbon is not responsible for lost or non-delivery packages with standard shipping.
If you choose shipping with tracking, we will send your package via PostNL or Bpost and you can track it online using the tracking code that we provide you. It then takes an average of 2 working days before you receive your package. We recommend that you opt for shipping with tracking: this way your package is insured, and if something goes wrong, we always provide a solution!
Europe
- International shipping (with tracking code): € 19.95 (5-14 working days)
- Free shipping as from €150
Worldwide
- International shipping (with tracking code): €29.95 (5-14 working days)
- Free shipping as from €275
Pre-order
Pre-order items will be shipped as soon as they are in stock. An indicative delivery time is always stated on the product page. If you ordered multiple (non-pre-order) items together with your pre-order, the order will be sent in its entirety as soon as the pre-order item is in stock. If you would still like to receive part of your order sooner, please send an e-mail stating your order number to arrange an interim shipment (additional shipping costs may apply).
Maintenance tips
To preserve the original shine of your earrings and to ensure that they do not get a dull color, we would like to list our tips for you:
- Only put on your earrings after you have used makeup, perfume, hairspray and/or other beauty products.
- Take off your earrings when exercising, swimming, cleaning, washing hands, etc.
- Maintain your earrings with a soft cloth.
- When you are not wearing your earrings, it is best to store them in the supplied bag, or on a rack for earringsaway from moisture and direct sunlight. So don't keep them in the bathroom.
- Keep them in a dry place (definitely not in the bathroom). This can also be done on a earring rack, but don't put it in front of a window.
- If your plugs should become black, polish them locally with silver polish, then you will get them beautiful again.
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